• Shop Relay
  • Contact Us
  • Help
Relay Blog
  • THE FUTURE OF FRONTLINE WORK
  • Search
  • Menu Menu
You are here: Home1 / Relay for Business

Compass One Healthcare chooses Relay to help streamline hospital logistics

March 14, 2023/0 Comments/in Relay for Business

We are proud to announce that we have partnered with Compass One Healthcare to help their frontline teams improve communications, employee safety, and real-time operational intelligence.  Compass One is a leading healthcare support services company that operates in more than 2,000 locations.  With Relay, Compass One teams can better understand performance, increase efficiency, and ultimately enhance patient satisfaction in hospitals and health systems nationwide.

For the full details, read the Press Release.

 

In their own words

 

We had the chance to speak with Sarah Meeks, Director of Patient Services at Morrison Healthcare, about the deployment of Relay at WakeMed Hospital in Raleigh, NC. The use of Relay has significantly increased efficiency while placing data at the core of their operations.

 

https://blog.relaypro.com/wp-content/uploads/2023/03/compass-relay-announcement.png 711 1747 Travis Aptt https://blog.relaypro.com/wp-content/uploads/2021/02/relay_blog.svg Travis Aptt2023-03-14 14:47:102023-03-20 17:46:02Compass One Healthcare chooses Relay to help streamline hospital logistics

[Webinar] 3 Simple Steps To Improve Member Experience in 2023

December 12, 2022/0 Comments/in Relay for Business, Webinars

Juggling member retention while attracting new players is a careful balancing act that all successful golf courses have to master. With the influx of post-pandemic golfers, how do you ensure a good member experience for all?

In this webinar, Relay will take you through three simple, yet meaningful ways to improve member experience that you can set into motion before the new year, all while saving time and money for your course operations team.

You will learn how to:

  1. Successfully curate the first-visit experience for new golfers while protecting the experience members have come to expect.
  2. Start anticipating member needs rather than reacting, all while saving time and money.
  3. Streamline communications behind the scenes to improve member experience, even with limited staff.
https://blog.relaypro.com/wp-content/uploads/2022/12/Blog-01-12-22-–-21.png 711 1747 Travis Aptt https://blog.relaypro.com/wp-content/uploads/2021/02/relay_blog.svg Travis Aptt2022-12-12 17:23:312022-12-12 17:23:31[Webinar] 3 Simple Steps To Improve Member Experience in 2023

The Two-Way Radio Shortage and What To Do

November 21, 2022/0 Comments/in Relay for Business

If your business relies on two-way radios, you’re not alone. Two-way radios are a vital piece of equipment for many industries including construction, manufacturing, hospitality, and more. However, due to the ongoing pandemic, there is currently a global shortage of two-way radios. In this blog post, we’ll take a look at the factors causing the shortage and what your business can do to combat this issue.

 

What’s causing the two-way radio shortage?

There are a few factors contributing to the current shortage of two-way radios. First, factories that produce two-way radios have been forced to close or operate at reduced capacity due to lockdowns and supply chain disruptions from the pandemic. Second, the production of semiconductor chips used in radios, cars, computers, and more, was cut in the beginning of the pandemic despite demand for these products being high. As a result, the production of two-way radios has not been unable to keep up with demand, leading to the current shortage.

 

What two-way radios are limited in stock or have longer than normal delivery times? 

Low stock coupled with longer than normal delivery times are causing businesses to suffer from the lack of necessary resources to keep up with communication demands. Limited stock and longer than normal delivery times are crippling distributors and resellers, some of which are not expected to deliver before at least 12 weeks. Here are some models that are currently impacted: 

  • Motorola XPR 7550e 
  • Motorola XPR 3500e
  • Motorola Mototrbo R7
  • Motorola TLK100 
  • Motorola SL300 
  • Kenwood NX-P1200ISNVK

 

What should you do if you need new radios?

The current two-way radio shortage is having a huge impact on all types of businesses. If you rely on two-way radios for daily operations, now is the time to consider alternatives, and that’s how we can help. 

Relay is the device that’s killing the walkie talkie and it’s in stock and ready to ship today. With 4G LTE and WiFi connections, Relay allows you to talk to anyone, virtually anywhere. Additionally, GPS tracking, a panic button feature and our cloud-based data platform, allow teams to find and fix problems in real time, boosting efficiency and productivity.

Don’t suffer through long shipping delays and supply shortages. Relay will not only ship much faster, but our communication device will probably save you time and money. And, to make the transition even easier, you can save money by selling your used radios to a variety of reseller sites. Learn more about how Relay is killing the walkie-talkie or feel free to contact sales if you want to learn more about how Relay can help your business. 

 

Editor’s Note: Information presented in this article is considered accurate as of date of publish. While we try our best to update this article based on stock availability, we always recommend checking on the latest stock of two-way radio models for the most accurate information.
https://blog.relaypro.com/wp-content/uploads/2022/11/Blog-01-12-22-–-20.png 711 1747 Nikola Meliones https://blog.relaypro.com/wp-content/uploads/2021/02/relay_blog.svg Nikola Meliones2022-11-21 19:45:072022-11-21 19:45:07The Two-Way Radio Shortage and What To Do

The easy solution to preventing workplace burnout

September 19, 2022/0 Comments/in Relay for Business

Studies are showing that frontline workers feel burned out, disconnected, and dissatisfied. They made sure the assembly lines stayed moving. They rolled the trucks. They stocked the shelves. They tended to us when we got sick. And they tried to make life as close to normal as possible when we got better.

Frontline workers kept the economy’s gears turning. But now they’re feeling the grind.

A recent study by Workplace from Meta focusing on employee satisfaction found that two years of working through the pandemic have taken their toll. 

  • 70% of frontline workers have suffered from or felt at risk of burnout in the last year 
  • 45% of survey respondents say they plan to leave frontline service altogether 

Whether you want to call it the Great Resignation or the Great Reshuffling, workers have been quitting their jobs in record numbers. An astonishing 4.5 million handed in their resignation in November 2021. 

A feeling of being disconnected is driving up employee discontent and lowering employee satisfaction.

Meta reports only 14% of frontline workers feel connected to company headquarters. Meanwhile, 54% say they don’t feel they have a voice on the job.

Improving communication within your company is more important than it’s ever been before. That same survey from Meta shows more than 60% of frontline workers say having better communication technology at work would make a difference with their employee morale.

 

Creating a culture of better communication lowers turnover at work

In the post-pandemic era, frontline workers who feel disconnected from their jobs are more likely to look for employment elsewhere proving why employee satisfaction is important.

A special report from Microsoft surveyed nearly 10,000 frontline workers in a wide array of industries from around the world. It found that improving a company’s communications technology can be a powerful tool in preventing workplace burnout. 

Among the report’s key findings on how to improve employee satisfaction:

  • Employees need leaders who communicate and care. More than 3/4 of frontline workers say they feel bonded to each other, but 60% say their company needs to do more to communicate. More than half complain they don’t feel valued as employees.
  • They want better technology to help with communication issues. Improving technology ranks third on the list of factors employees say would reduce workplace stress only behind more pay and more time off.
  • Nearly half of frontline workers (46%) say they value better communications technology more than mental health and wellness benefits.

The research is showing with turnover high and morale low, businesses of all sizes need to refocus on their frontline workplace culture. Microsoft’s data clearly shows building strong lines of communication and efficient workplace includes equipping frontline employees with the latest tech.

 

The many ways Relay can help improve communication at work

Relay turns one-way directives into two-way conversations. 

Our innovative, simple-to-use communication devices instantly connect your employees with each other and with team leaders to improve workplace efficiency while creating a safer and healthier environment for frontline workers.

They replace bulky radios and walkie-talkies with a sleek, push-button device that works wherever there’s wifi or a cellular signal.

Customers attest using Relay for their business has helped employees deal with emergency situations and enabled faster and more accurate communications with frontline workers — all while improving morale.

‘The major benefit has been the ability to easily communicate among the team,” said Rhiannon Zielinski , housekeeping manager of the Radisson Plaza Hotel and Suites in Kalamazoo, Michigan. “There are no longer multiple steps that a team member has to go through to reach the right person. This allows us to move more productively each day with less frustration.”

Relay features smartphone technology built inside a durable and easy-to-use device. With GPS tracking on every device, you can find and talk to frontline workers instantly with just a push of a button. Keeping your team connected has never been easier.

 

Still don’t know where to start?

The Relay team can walk you through the details of our cloud-based technology. Our data-driven approach gives you the ability to create efficient workplace operations and track performance, ultimately making an impact on your bottom line.

Sign up for a free consultation today

https://blog.relaypro.com/wp-content/uploads/2022/09/Blog-01-12-22-–-19.png 711 1747 Travis Aptt https://blog.relaypro.com/wp-content/uploads/2021/02/relay_blog.svg Travis Aptt2022-09-19 13:39:322022-09-19 13:39:32The easy solution to preventing workplace burnout

[Webinar] Understanding Employee Safety Device Mandates 2022

August 11, 2022/0 Comments/in Relay for Business

Download a PDF of this presentation: Understanding Employee Safety Device Mandates 2022

2022 is the year of panic button mandates. Is your hotel ready?

During this webinar we will be covering:

  • Employee Safety Device / Panic Button Overview
  • How Does Relay’s Panic Solution Work?
  • Breakdown of Current Mandates
  • Implementing a Solution On Your Property
  • Interactive Q&A

Employee safety is a top priority, but actual requirements can be confusing and expensive.  Relay isn’t just a better walkie-talkie for hotels – it’s also the  fastest growing Employee Safety Device in hospitality. Relay connects workers and empowers them through the use of a panic button and a completely connected cellular network. Used by some of the biggest brands in the world, Relay is compliant, affordable, and efficient, as well as an easy-to-deploy, flexible panic button. Best yet, it’s also an elevated communications solution, so you’re combining two critical line items into one (with better value).

About our host: Tim Rogers (trogers@relaypro.com) is a Business Development Executive with Relay, using his 18 years in the hospitality industry to help provide technology to the frontline workforce. Tim earned his BSBA in Hospitality Management from the University of Southern Mississippi and has worked for major hotel brands such as Marriott, Hilton and IHG. Tim believes there has been a major disconnect with technology advancement for the “boots on the ground” workforce, in which Relay is stepping in to help bridge that gap.

https://blog.relaypro.com/wp-content/uploads/2022/08/Blog-01-12-22-–-17.png 711 1747 Travis Aptt https://blog.relaypro.com/wp-content/uploads/2021/02/relay_blog.svg Travis Aptt2022-08-11 14:47:392022-09-01 18:36:45[Webinar] Understanding Employee Safety Device Mandates 2022

[Webinar] Office Hours with Sean Van Straatum, AGM & Director of F&B, Oakmont Country Club

July 25, 2022/0 Comments/in Relay for Business, Webinars

Office Hours is your chance to learn more about Relay from the people who know it best. We chat with not just Relay customers, but also the Relay team members who helped build the product from the ground up.

Our seventh installment of Office Hours take us to Oakmont Country Club in Glendale, California where we sit down with Sean Van Straatum. Currently, Sean is the Assistant General Manager & Director of Food & Beverage at Oakmont Country Club. Throughout Sean’s career, he has been privileged to work with amazing individuals that continue to motivate and inspire. He looks forward to always being open to explore, learn new concepts, and immerse himself into the world of hospitality.

https://blog.relaypro.com/wp-content/uploads/2022/08/Blog-01-12-22-–-18.png 711 1747 Travis Aptt https://blog.relaypro.com/wp-content/uploads/2021/02/relay_blog.svg Travis Aptt2022-07-25 16:21:452022-08-12 16:22:58[Webinar] Office Hours with Sean Van Straatum, AGM & Director of F&B, Oakmont Country Club

[Webinar] Office Hours with Tracie Szybnski, Owner of Elkins Resort On Priest Lake

June 7, 2022/0 Comments/in Relay for Business, Webinars

Office Hours is your chance to learn more about Relay from the people who know it best. We chat with not just Relay customers, but also the Relay team members who helped build the product from the ground up.

Our sixth episode takes us to beautiful Nordman, Idaho, where we sit down with Tracie Szybnski, owner of Elkins Resort On Priest Lake. Tracie exchanged a typical 40-hr work week and navigating traffic, for a full-time life at Priest Lake when she took over ownership of the resort from her family. 40 years of resort life, 30 years of marriage and 16 years with children has taught her to handle just about anything, with each month’s goal to balance work, family and sporting activities.

https://blog.relaypro.com/wp-content/uploads/2022/06/Blog-01-12-22-–-16.png 711 1747 Travis Aptt https://blog.relaypro.com/wp-content/uploads/2021/02/relay_blog.svg Travis Aptt2022-06-07 18:40:542022-06-07 18:40:54[Webinar] Office Hours with Tracie Szybnski, Owner of Elkins Resort On Priest Lake

[Webinar] Office Hours with Wayne Burgher, GM, Residence Inn Grand Rapids Airport

June 6, 2022/0 Comments/in Relay for Business, Webinars

Office Hours is your chance to learn more about Relay from the people who know it best. We chat with not just Relay customers, but also the Relay team members who helped build the product from the ground up.

In our fifth episode, we chat with Wayne Burgher, the General Manager of the Residence Inn Grand Rapids Airport. Wayne has experience in both Full-Service and Select Service operations as well as above property operations. His team has been using Relay since January 2022, utilizing the system as a property-wide communication service as well as Relay’s panic button and indoor location tracking.

https://blog.relaypro.com/wp-content/uploads/2022/06/Blog-01-12-22-–-15.png 711 1747 Travis Aptt https://blog.relaypro.com/wp-content/uploads/2021/02/relay_blog.svg Travis Aptt2022-06-06 19:00:052022-11-17 13:13:51[Webinar] Office Hours with Wayne Burgher, GM, Residence Inn Grand Rapids Airport

[Webinar] Office Hours with Virginia Benner, Customer Success Manager at Relay

April 28, 2022/0 Comments/in Relay for Business, Webinars

Office Hours is your chance to learn more about Relay from the people who know it best. We’ll chat with not just Relay customers, but also the team members who helped build the product from the ground up.

In our fourth episode, we chat with Virginia Benner, Manager of Customer Success at Relay. Virginia has a passion for making the customer experience informative and impactful. Previously serving as a Customer Success Manager with a portfolio of customers, she currently leads the Customer Success team at Relay.

https://blog.relaypro.com/wp-content/uploads/2022/04/Blog-01-12-22-–-14.png 711 1747 Travis Aptt https://blog.relaypro.com/wp-content/uploads/2021/02/relay_blog.svg Travis Aptt2022-04-28 19:28:512022-11-17 13:13:46[Webinar] Office Hours with Virginia Benner, Customer Success Manager at Relay

What is a Panic Button and Why Do I Need It?

April 25, 2022/0 Comments/in Relay for Business

Though more states are introducing panic button laws and mandates, the rules on panic buttons aren’t always clear. And since the safety legislation can vary by city, state or brand, the employee requirements on providing associate alert devices to remote workers can sometimes feel confusing. We’ll try to help clear things up.

 

Hotel Panic Button 101

A hotel panic button is a wearable emergency button used most often by housekeeping staff. This safety device is operated with a single push of a button. In case of an emergency, a staffer can trigger the device which alerts security or team supervisors. Since most panic buttons operate on an interconnected system via Bluetooth, cellular networks, or wifi, employees are able to communicate in real time while their location data is immediately shared. 

A hotel panic button is also known as Associate Alert Device, Employee Safety Device (ESD), Employee Safety Solution, Lone Worker Safety Technology, or a Wearable Emergency Button for Housekeeping. The device names reflect their use as emergency safety technology meant to protect employees who often work in isolation as part of their job requirements. These workers often include housekeeping staffers potentially exposed to verbal or physical harassment.

 

Hotel Panic Buttons vs. Consumer Safety Devices

Before we get to the nitty gritty of operating your panic button, it’s important to understand what a hotel panic button is not. 

A hotel panic button does not rely on noise to alert of potential danger and is not a high-pitched alarm available to consumers. Hotel panic buttons use technology that’s industry specific. While many consumers carry around what’s known in the industry as a noisemaker or screamer, they aren’t effective deterrents in the hospitality business. In fact, these noisy gadgets are proven to be detrimental or distracting in an emergency, and could even potentially intensify an already dangerous situation.

Hotel panic buttons are discrete in both size and usage. They have a small footprint and while visible when worn, aren’t heavy or uncomfortable. In the case of an emergency, a button is pushed on a hotel panic button that silently alerts others to distress. Unlike noise only alarm systems, there’s no loud beeping sounds to scare off nearby guests. 

 

How Do Hotel Panic Buttons Work?

First off, a hotel panic button doesn’t work on its own out of the box. The panic button must be configured properly to a unified hardware and software system to provide alerts or real-time aid to workers in potential distress. 

The best hotel panic buttons operate on a network of Bluetooth Low Energy (BLE) Beacons. These may be placed discreetly throughout your property including in unobtrusive spots in guest rooms or supply closets. Each beacon is named and registered to best keep track of employee location in case of an emergency. Once these beacons are installed (without any additional wiring or drilling needed) they work with panic buttons to detect signals and location.

When remote workers go about their work day, their panic buttons communicate with each beacon if needed. In case of an emergency, the staffer would press the button on their associate alert device. An immediate location would be logged by the beacon already in place. If the staffer feels it’s necessary to run to safety, the beacons passed along the way will keep logging their location until help arrives.

“

Your staff may leave your hotel for a different job that offers better tech and safety.

 

What Is The Dispatch Center?

If a panic button is deployed, the information sent must be delivered to the software management program AKA Dispatch Center. Think of this as the central command system which keeps track of everything from emergency situations and employee location, to critical details like battery life or device assignment. 

By empowering your staffers with a system that keeps them safe and keeps track of them when they might otherwise feel vulnerable, you also keep your entire property safer. 

It’s important to train staff to help them understand not only how to use their panic buttons, but also to reassure them their safety is your priority. It’s also critical to let your housekeeping and remote staff know that you are choosing to keep them safer. You may not even be required yet by law to have this type of system in place, but others are, and your staff may leave your hotel for a different job that offers better tech and safety.

 

A Day in the Life of a Hotel Panic Button

  • Employees are either given a panic button that is theirs to use, or are assigned a panic button each day as they check in for their shift.
  • Employees have their wearable panic button on them throughout the day and while on their shift.
  • In case of an emergency, they push the button on their device. Their location is immediately shared to the dispatch center and any other configured locations. This might include texting their supervisor or informing law enforcement.
  • If the remote staffer moves through the hotel toward safer conditions, BLE beacons placed throughout the property will update the command center of their current location until help arrives.
  • At the end of their shift, staffers return their panic button to the drop-off location.

 

Do All Hotels Follow the Same Panic Button Protocol?

In a word, no. There are different laws that vary widely. To take it a step further, some hotel brands are not even required by law yet to implement a panic button rule, but are proactive in doing so. Some brands require all properties to have panic devices but allow the individual locations to choose from a list of vetted vendors. Some may allow the choice of a device, but require the same provider. 

Before choosing your panic button solution, you need to find out if you are under brand or state requirements. Relay can assist you with determining and abiding by these requirements. Also notable, every property already will have safety protocols in place. When setting up your system, it’s critical to create an organic emergency system that protects staffers without disrupting guest activities. 

Pro tip: Want to know what the brand requirements are? Watch our Webinar on Employee Safety Device deadlines here

 

Why You Need to Prioritize Hotel Panic Buttons

There are two main reasons to ensure staffers are well taken care of. With a global staffing shortage and the regular turnover in the hospitality industry, it’s critical to create as many incentives for staffers to stay with your hotel. That includes following all state laws and mandates for panic buttons. And even if your state or city doesn’t as yet require associate alert devices, you may choose to use them to remind staffers that their safety is your priority. And since hotels are all about hospitality, a safer and happier staff means guests who feel safer as well. By better protecting staffers you’re also creating an environment where staffers can better care for guests. 

 

Still don’t know where to start?

The Relay team can walk you through the details of any relevant brand or state requirements and will work with you to create a plan based on your team’s specific needs.

Sign up for a free consultation today

https://blog.relaypro.com/wp-content/uploads/2022/04/Blog-01-12-22-–-13.png 711 1747 Travis Aptt https://blog.relaypro.com/wp-content/uploads/2021/02/relay_blog.svg Travis Aptt2022-04-25 12:50:232022-11-17 13:13:41What is a Panic Button and Why Do I Need It?
Page 1 of 7123›»

SEE RELAY IN ACTION

GET A DEMO

Webinars

  • [Webinar] 3 Simple Steps To Improve Member Experience in 2023 December 12, 2022 […]
  • [Webinar] Office Hours with Sean Van Straatum, AGM & Director of F&B, Oakmont Country Club July 25, 2022 […]
  • [Webinar] Office Hours with Tracie Szybnski, Owner of Elkins Resort On Priest Lake June 7, 2022 […]
  • [Webinar] Office Hours with Wayne Burgher, GM, Residence Inn Grand Rapids Airport June 6, 2022 […]

Popular Posts

  • Nearly 50% of Hospitality Workers Might Switch Jobs for Better Tech  September 15, 2021 […]
  • 10 Ways to Maintain a Human Touch As Hotels Transition toward Tech-Focused Operations September 10, 2021 […]
  • 5 Ways Tech Can Improve Your Hotel’s Bottom Line October 15, 2021 […]
  • Is Your Hotel Tech Leading-Edge, or Bleeding-Edge? October 20, 2021 […]

HAVE A QUESTION ABOUT RELAY?

CONTACT US
Relay Blog

RELAY FOR BUSINESS

Relay+

Relay Panic Button

Pricing and plans

Get help

Contact sales

RELAY FOR FAMILIES

Relay

Get help

Support docs

COMPANY

Careers

Press & media

LEGAL

Acceptable use policy

Children’s privacy policy

Privacy policy

Safety & regulatory information

Statement of limited warranty

Translate channel

Consumer terms of service

Enterprise master agreement terms

Our Relay for Families Blog have been archived. Click here

  • Facebook
  • Twitter
  • Instagram
  • Youtube
  • Vimeo

COPYRIGHT © 2022 RELAY, INC.
ALL RIGHTS RESERVED.

Scroll to top