Webinars Archives | Relay Blog

[Webinar] Club Connections 101: Creating a unified team through cloud-based communication

April 14, 2023/0 Comments/in Relay for Business, Webinars

In 2023 clubs are heavily investing in their food and beverage programs, aquatics, social activities, and most recently pickleball, moving away from an all encompassing focus on just golf operations. With this diversification, it’s more important than ever to prevent your departments’ communication to become fractured, and instead focus on a unifying approach that creates in-sync teams and a seamless experience for staff and members alike.

In this webinar, Relay will show you why now is the perfect opportunity to overhaul your club’s strategy and invest in unifying your team’s operations.

What is Relay? [5:43]

Relay, a cloud-based platform that enables real-time communication works with over 250 courses nationwide to unify staff and help create a better experience for club members. Relay not only helps teams communicate more efficiently, but also modernizes workflows, provides performance data directly to managers, and optimizes operations in order to drive success.

One of the major differences between Relay versus traditional radios is that Relay is software based. Imagine having reliable two-way communication in real time but also be able to analyze that data to improve your operations. Relay is also ultra-durable, water resistant, and able to withstand the abuse that comes with working in adverse weather and harsh temperatures. Relay is built for the teams on the front lines.

So why is connecting your departments with one operations solution vital to club success? And how does Relay play into it?

1. First impressions are everything [7:45]

“First impressions could be the difference between receiving a five star review – or not.”

By connecting your first touch teams (valet, bag drop, check-in) with instant and discreet communication, they are able to anticipate members’ arrivals, reduce wait times, and make the best first impression possible. These teams send guests off to their activities in a positive mood, ready to enjoy their day.

2. Reduced maintenance response time = more satisfied members [8:58]

In a busy club there is a lot to manage in terms of maintenance, and some needs are more urgent than others. By utilizing Relay’s advanced indoor and outdoor location tracking, maintenance professionals closest to an issue can address a situation, thus decreasing both response time and repeat tickets.

3. Keep things moving by monitoring pace of play [9:38]

Another aspect where Relay’s indoor and outdoor location can be utilized is tracking pace of play – rangers are able to be easily located throughout the course and quickly dispatched to the areas of the course that are getting backed up.

4. Increase revenue and satisfaction by optimizing food and beverage [12:08]

When it comes to increasing customer satisfaction and revenue in a club, one of the most influential departments is food and beverage. With a dedicated food and beverage channel and direct calling, food and beverage requests can be fulfilled quickly and accurately, resulting in less food waste and quicker ticket times. When utilizing location tracking, clubs can also track and place beverage carts in appropriate areas to meet increasing demand.

5. Reduce training time for tournaments and events [13:15]

New software often requires heavy lifting on the side of management for implementation and training, but Relay has done the work to make training more efficient and easy to learn. Training both temporary employees for tournaments or new staff for day to day use only takes a few hours and can be self-led through on-demand training. This cuts downtime dramatically and gets teams to work- faster.

With the 2023 season just ramping up, now is the perfect opportunity to overhaul your club’s strategy and invest in unifying your team’s operations. For more information and to schedule a full demo of Relay’s all-in-one solution click here.

[Webinar] 3 Simple Steps To Improve Member Experience in 2023

December 12, 2022/0 Comments/in Relay for Business, Webinars

Juggling member retention while attracting new players is a careful balancing act that all successful golf courses have to master. With the influx of post-pandemic golfers, how do you ensure a good member experience for all?

In this webinar, Relay will take you through three simple, yet meaningful ways to improve member experience that you can set into motion before the new year, all while saving time and money for your course operations team.

You will learn how to:

Successfully curate the first-visit experience for new golfers while protecting the experience members have come to expect.
Start anticipating member needs rather than reacting, all while saving time and money.
Streamline communications behind the scenes to improve member experience, even with limited staff.

[Webinar] Office Hours with Sean Van Straatum, AGM & Director of F&B, Oakmont Country Club

July 25, 2022/0 Comments/in Relay for Business, Webinars

Office Hours is your chance to learn more about Relay from the people who know it best. We chat with not just Relay customers, but also the Relay team members who helped build the product from the ground up.

Our seventh installment of Office Hours take us to Oakmont Country Club in Glendale, California where we sit down with Sean Van Straatum. Currently, Sean is the Assistant General Manager & Director of Food & Beverage at Oakmont Country Club. Throughout Sean’s career, he has been privileged to work with amazing individuals that continue to motivate and inspire. He looks forward to always being open to explore, learn new concepts, and immerse himself into the world of hospitality.

[Webinar] Office Hours with Tracie Szybnski, Owner of Elkins Resort On Priest Lake

June 7, 2022/0 Comments/in Relay for Business, Webinars

Office Hours is your chance to learn more about Relay from the people who know it best. We chat with not just Relay customers, but also the Relay team members who helped build the product from the ground up.

Our sixth episode takes us to beautiful Nordman, Idaho, where we sit down with Tracie Szybnski, owner of Elkins Resort On Priest Lake. Tracie exchanged a typical 40-hr work week and navigating traffic, for a full-time life at Priest Lake when she took over ownership of the resort from her family. 40 years of resort life, 30 years of marriage and 16 years with children has taught her to handle just about anything, with each month’s goal to balance work, family and sporting activities.

[Webinar] Office Hours with Wayne Burgher, GM, Residence Inn Grand Rapids Airport

June 6, 2022/0 Comments/in Relay for Business, Webinars

Office Hours is your chance to learn more about Relay from the people who know it best. We chat with not just Relay customers, but also the Relay team members who helped build the product from the ground up.

In our fifth episode, we chat with Wayne Burgher, the General Manager of the Residence Inn Grand Rapids Airport. Wayne has experience in both Full-Service and Select Service operations as well as above property operations. His team has been using Relay since January 2022, utilizing the system as a property-wide communication service as well as Relay’s panic button and indoor location tracking.

[Webinar] Office Hours with Virginia Benner, Customer Success Manager at Relay

April 28, 2022/0 Comments/in Relay for Business, Webinars

Office Hours is your chance to learn more about Relay from the people who know it best. We’ll chat with not just Relay customers, but also the team members who helped build the product from the ground up.

In our fourth episode, we chat with Virginia Benner, Manager of Customer Success at Relay. Virginia has a passion for making the customer experience informative and impactful. Previously serving as a Customer Success Manager with a portfolio of customers, she currently leads the Customer Success team at Relay.

[Webinar] Office Hours with Matthew Lehman of the Grand Bohemian Hotel Asheville

March 15, 2022/0 Comments/in Relay for Business, Webinars

Office Hours is your chance to learn more about Relay from the people who know it best. We’ll chat with not just Relay customers, but also the team members who helped build the product from the ground up.

In our third episode, we sit down with Matthew Lehman. Matthew is the General Manager of the Grand Bohemian Hotel Asheville, an iconic property located in the Historic Biltmore Village of Asheville, North Carolina. Matthew is a veteran in the hospitality industry and has more than two decades of leadership experience in fine dining and luxury hotels. Born and raised in Pennsylvania, Matthew moved to Los Angeles to pursue a career in the entertainment industry. A passion for food and wine kept him returning to the restaurant industry, which led him to stops in Beverly Hills, Hollywood, and Bel Air. Matthew joined the Peninsula Beverly Hills in 2006 and later the Fairmont Miramar Hotel & Bungalows, leading numerous renovation projects and introducing new F&B concepts, including FIG Restaurant and The Bungalow. Matthew is a graduate of The Pennsylvania State University and earned an MBA from the University of Michigan Ross School of Business. He currently serves on the board of the Explore Asheville and is engaged with numerous charitable organizations.

[Webinar] Office Hours with Brandon Smith, Senior Software Development Architect at Relay

March 3, 2022/0 Comments/in Relay for Business, Webinars

Office Hours is your chance to learn more about Relay from the people who know it best. We’ll chat with not just Relay customers, but also the team members who helped build the product from the ground up.

For our second episode, we’ll chat with Brandon Smith, Senior Software Development Architect at Relay. Brandon has been on the Relay team since it began and brings several of years of experience to the team. In addition to your questions, Brandon will discuss the features and benefits of Relay and will also share that thing that excites him most about working at Relay.

[Webinar] Office Hours with Scott Boucher of The Peabody Memphis

February 22, 2022/0 Comments/in Relay for Business, Webinars

Office Hours is your chance to learn more about Relay from the people who know it best. We’ll chat with not just Relay customers, but also the team members who helped build the product from the ground up.

For our first episode, we’ll chat with Scott Boucher, hotel manager of The Peabody Memphis, who has implemented Relay on his 500,000 sq ft. property. Scott Boucher began his hospitality industry career at age 17 as a Walt Disney World attraction host and has spent the last 30+ years working his way through nearly every department within hotel operations. He spent a large portion of his career in the Marriott International family at such properties as The Renaissance Vinoy, The Renaissance Orlando Resort at Sea World, The JW Marriott at Grande Lakes, all in Florida, and the Marriott Hilton Head Beach and Golf Resort in South Carolina. He later became Director of Lodging Operations at Nemacolin Woodlands Resort in Pennsylvania, where he achieved and maintained the AAA 5-Diamond Award. He came to The Peabody Memphis in 2007 as Director of Rooms and later was elevated to Director of Operations and as of 2018 became the Hotel Manager.