• Shop Relay
  • Contact Us
  • Help
Relay Blog
  • THE FUTURE OF FRONTLINE WORK
  • Search
  • Menu Menu
You are here: Home1 / Relay for Families2 / Relay in Action3 / Privacy in the digital age: How Relay respects your data

Privacy in the digital age: How Relay respects your data

May 14, 2018/in Relay in Action

We built Relay for families. As parents ourselves, we understand wanting to keep your family’s information secure and private, especially in the internet age of targeted ads, location tracking, and social media. I know reading over long, complicated privacy policies can be a daunting prospect. However, our policies are full of valuable information that’s entirely worth knowing. On top of that, they’re a pretty easy read and aren’t trying to trick you with legal-ese. We promise. As a preview of what you’ll find there, this is the run-down on our privacy policy, the things we do, and the things we won’t do.

Protecting kids and putting parents in control.

We all want to protect our children, and we took several measures to make sure that your kids’ data stays private and safe. We created Relay to be COPPA-compliant with that in mind. That means that we are in-line with the federal Children’s Online Privacy Protection Act, which provides privacy regulation for kids under 13 years old. We are dedicated to protecting your children’s privacy and keeping you, the parent, informed and in charge. If you’d like to learn more about COPPA, you can read about it on the Federal Trade Commission website.

Relay is an evolving product; we will be releasing new features and channels. We are adopting an opt-in approach for these new channels—the account owner has the power to enable and disable specific channels for specific Relay devices through the Relay app. So if a channel is right for your older child but maybe not for your younger child, you can add the channel to one and not the other. To help parents make decisions about these channels, we will always provide privacy information for each new feature to help parents make informed choices about what is right for their families.

We do everything we can to make sure that you are in control of all of your personal data with Relay, and there are things you can do to preserve your family’s privacy as well. It is worth keeping in mind that much of Relay’s content comes from communication between people. We don’t have control over what people say through Relay, nor who to whom they say it. With that in mind, we urge parents to help their kids practice internet safety at all times, such as avoiding disclosing personal information to anyone except a trusted adult. You can learn more about internet safety for kids in the Relay Neighborhood.

The data we see.

Of course, we have to know some information about you, the account owner, so that we can provide you with your Relay, your account, and your service. You provide this information to us; it’s not something we collect on our own. We know the email address you signed up with—that’s how we communicate with you. We have to know certain billing information so that we can provide you with Relay service. Only authorized agents are allowed to see that information, and only for business purposes. We don’t keep any personal information about your kids or other users on the account without your permission—that’s off-limits.

There is some information, like cell signal, WiFi connectivity, and the amount of use Relay gets, that we do collect and use. But your name, account, and all personal information is disassociated from this data; it’s completely anonymized. This anonymized data is like our progress report for Relay. It lets us know what we can do to make a better product and improve our technology and our user experience.

And the data we don’t see.

We have done several things to improve data security through Relay, and that’s important for families. But we also deliberately exclude some practices so that your family can feel safer using Relay. We do not keep your messages recorded anywhere in our system—there is no record of your conversation, your voice, or your family’s voices. As well, we do not keep a record of your location history. If you enable the GPS feature on a Relay, only the last known location is saved in our system so that we can share that information with your Relay app. The current location overwrites all previous location data, and we do not share your location information with anyone but you. If GPS is turned off, no location information is stored in our system and we’ll delete what we have.

This is a summary of some of our important privacy information—your family’s safety and peace of mind are important to us, and we will always be honest and transparent about what’s happening to your family’s data. We highly encourage you to learn more and stay informed by reading our full privacy policy and children’s privacy policy.  

 

Share this entry
  • Share on Facebook
  • Share on Twitter
  • Share on LinkedIn
  • Share on Telegram
  • Share by Mail
https://blog.relaypro.com/wp-content/uploads/2018/04/girl_over_shoulder_creek-1.png 300 695 Victoria Seng https://blog.relaypro.com/wp-content/uploads/2021/02/relay_blog.svg Victoria Seng2018-05-14 17:30:412021-04-02 11:25:41Privacy in the digital age: How Relay respects your data

SEE RELAY IN ACTION

GET A DEMO

Webinars

  • [Webinar] 3 Simple Steps To Improve Member Experience in 2023 December 12, 2022 […]
  • [Webinar] Office Hours with Sean Van Straatum, AGM & Director of F&B, Oakmont Country Club July 25, 2022 […]
  • [Webinar] Office Hours with Tracie Szybnski, Owner of Elkins Resort On Priest Lake June 7, 2022 […]
  • [Webinar] Office Hours with Wayne Burgher, GM, Residence Inn Grand Rapids Airport June 6, 2022 […]

Popular Posts

  • Nearly 50% of Hospitality Workers Might Switch Jobs for Better Tech  September 15, 2021 […]
  • 10 Ways to Maintain a Human Touch As Hotels Transition toward Tech-Focused Operations September 10, 2021 […]
  • 5 Ways Tech Can Improve Your Hotel’s Bottom Line October 15, 2021 […]
  • Is Your Hotel Tech Leading-Edge, or Bleeding-Edge? October 20, 2021 […]

HAVE A QUESTION ABOUT RELAY?

CONTACT US
Relay Blog

RELAY FOR BUSINESS

Relay+

Relay Panic Button

Pricing and plans

Get help

Contact sales

RELAY FOR FAMILIES

Relay

Get help

Support docs

COMPANY

Careers

Press & media

LEGAL

Acceptable use policy

Children’s privacy policy

Privacy policy

Safety & regulatory information

Statement of limited warranty

Translate channel

Consumer terms of service

Enterprise master agreement terms

Our Relay for Families Blog have been archived. Click here

  • Facebook
  • Twitter
  • Instagram
  • Youtube
  • Vimeo

COPYRIGHT © 2022 RELAY, INC.
ALL RIGHTS RESERVED.

Simpler and Safer: Why we built Relaythe Relay teamthree relays stacked on the grassKids cell phone versus Relay: Which is best for your family?
Scroll to top