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Relay Closes $13 Million Series A Funding Round

May 1, 2023/0 Comments/in Relay for Business

We are proud to announce the close of a $13 million Series-A funding round from Sovereign’s Capital, Wind River Ventures, and existing shareholders. The funds will support continued growth and development of innovative technology to improve communications, increase employee safety, and digitize physical workflows for frontline teams. 

 

While many technology companies are experiencing declining revenues and layoffs, Relay has seen revenue growth of over 130% year-over-year, and has added high-profile customers across several frontline industries as businesses urgently search for ways to improve their productivity in the face of recessionary market conditions and unprecedented labor shortages.

For the full details, read the Press Release.

https://blog.relaypro.com/wp-content/uploads/2023/05/funding-relay-announcement.png 711 1747 Travis Aptt https://blog.relaypro.com/wp-content/uploads/2021/02/relay_blog.svg Travis Aptt2023-05-01 16:20:222023-05-01 16:21:08Relay Closes $13 Million Series A Funding Round

[Webinar] Club Connections 101: Creating a unified team through cloud-based communication

April 14, 2023/0 Comments/in Relay for Business, Webinars

In 2023 clubs are heavily investing in their food and beverage programs, aquatics, social activities, and most recently pickleball, moving away from an all encompassing focus on just golf operations. With this diversification, it’s more important than ever to prevent your departments’ communication to become fractured, and instead focus on a unifying approach that creates in-sync teams and a seamless experience for staff and members alike.

In this webinar, Relay will show you why now is the perfect opportunity to overhaul your club’s strategy and invest in unifying your team’s operations.

 

 

What is Relay? [5:43]

Relay, a cloud-based platform that enables real-time communication works with over 250 courses nationwide to unify staff and help create a better experience for club members. Relay not only helps teams communicate more efficiently, but also modernizes workflows, provides performance data directly to managers, and optimizes operations in order to drive success. 

One of the major differences between Relay versus traditional radios is that Relay is software based. Imagine having reliable two-way communication in real time but also be able to analyze that data to improve your operations. Relay is also ultra-durable, water resistant, and able to withstand the abuse that comes with working in adverse weather and harsh temperatures. Relay is built for the teams on the front lines. 

So why is connecting your departments with one operations solution vital to club success? And how does Relay play into it?

 

1. First impressions are everything [7:45]

“First impressions could be the difference between receiving a five star review – or not.” 

By connecting your first touch teams (valet, bag drop, check-in) with instant and discreet communication, they are able to anticipate members’ arrivals, reduce wait times, and make the best first impression possible. These teams send guests off to their activities in a positive mood, ready to enjoy their day. 

 

2. Reduced maintenance response time = more satisfied members [8:58]

In a busy club there is a lot to manage in terms of maintenance, and some needs are more urgent than others. By utilizing Relay’s advanced indoor and outdoor location tracking, maintenance professionals closest to an issue can address a situation, thus decreasing both response time and repeat tickets. 

 

3. Keep things moving by monitoring pace of play [9:38] 

Another aspect where Relay’s indoor and outdoor location can be utilized is tracking pace of play – rangers are able to be easily located throughout the course and quickly dispatched to the areas of the course that are getting backed up. 

 

4. Increase revenue and satisfaction by optimizing food and beverage [12:08]

When it comes to increasing customer satisfaction and revenue in a club, one of the most influential departments is food and beverage. With a dedicated food and beverage channel and direct calling, food and beverage requests can be fulfilled quickly and accurately, resulting in less food waste and quicker ticket times. When utilizing location tracking, clubs can also track and place beverage carts in appropriate areas to meet increasing demand. 

 

5. Reduce training time for tournaments and events [13:15]

New software often requires heavy lifting on the side of management for implementation and training, but Relay has done the work to make training more efficient and easy to learn. Training both temporary employees for tournaments or new staff for day to day use only takes a few hours and can be self-led through on-demand training. This cuts downtime dramatically and gets teams to work- faster. 

 

With the 2023 season just ramping up, now is the perfect opportunity to overhaul your club’s strategy and invest in unifying your team’s operations. For more information and to schedule a full demo of Relay’s all-in-one solution click here.

https://blog.relaypro.com/wp-content/uploads/2023/04/Blog-01-12-22-–-23.png 711 1747 Travis Aptt https://blog.relaypro.com/wp-content/uploads/2021/02/relay_blog.svg Travis Aptt2023-04-14 16:11:482023-04-25 14:35:43[Webinar] Club Connections 101: Creating a unified team through cloud-based communication

Compass One Healthcare chooses Relay to help streamline hospital logistics

March 14, 2023/0 Comments/in Relay for Business

We are proud to announce that we have partnered with Compass One Healthcare to help their frontline teams improve communications, employee safety, and real-time operational intelligence.  Compass One is a leading healthcare support services company that operates in more than 2,000 locations.  With Relay, Compass One teams can better understand performance, increase efficiency, and ultimately enhance patient satisfaction in hospitals and health systems nationwide.

For the full details, read the Press Release.

 

In their own words

 

We had the chance to speak with Sarah Meeks, Director of Patient Services at Morrison Healthcare, about the deployment of Relay at WakeMed Hospital in Raleigh, NC. The use of Relay has significantly increased efficiency while placing data at the core of their operations.

 

https://blog.relaypro.com/wp-content/uploads/2023/03/compass-relay-announcement.png 711 1747 Travis Aptt https://blog.relaypro.com/wp-content/uploads/2021/02/relay_blog.svg Travis Aptt2023-03-14 14:47:102023-03-20 17:46:02Compass One Healthcare chooses Relay to help streamline hospital logistics

[Webinar] 3 Simple Steps To Improve Member Experience in 2023

December 12, 2022/0 Comments/in Relay for Business, Webinars

Juggling member retention while attracting new players is a careful balancing act that all successful golf courses have to master. With the influx of post-pandemic golfers, how do you ensure a good member experience for all?

In this webinar, Relay will take you through three simple, yet meaningful ways to improve member experience that you can set into motion before the new year, all while saving time and money for your course operations team.

You will learn how to:

  1. Successfully curate the first-visit experience for new golfers while protecting the experience members have come to expect.
  2. Start anticipating member needs rather than reacting, all while saving time and money.
  3. Streamline communications behind the scenes to improve member experience, even with limited staff.
https://blog.relaypro.com/wp-content/uploads/2022/12/Blog-01-12-22-–-21.png 711 1747 Travis Aptt https://blog.relaypro.com/wp-content/uploads/2021/02/relay_blog.svg Travis Aptt2022-12-12 17:23:312022-12-12 17:23:31[Webinar] 3 Simple Steps To Improve Member Experience in 2023

The Two-Way Radio Shortage and What To Do

November 21, 2022/0 Comments/in Relay for Business

If your business relies on two-way radios, you’re not alone. Two-way radios are a vital piece of equipment for many industries including construction, manufacturing, hospitality, and more. However, due to the ongoing pandemic, there is currently a global shortage of two-way radios. In this blog post, we’ll take a look at the factors causing the shortage and what your business can do to combat this issue.

 

What’s causing the two-way radio shortage?

There are a few factors contributing to the current shortage of two-way radios. First, factories that produce two-way radios have been forced to close or operate at reduced capacity due to lockdowns and supply chain disruptions from the pandemic. Second, the production of semiconductor chips used in radios, cars, computers, and more, was cut in the beginning of the pandemic despite demand for these products being high. As a result, the production of two-way radios has not been unable to keep up with demand, leading to the current shortage.

 

What two-way radios are limited in stock or have longer than normal delivery times? 

Low stock coupled with longer than normal delivery times are causing businesses to suffer from the lack of necessary resources to keep up with communication demands. Limited stock and longer than normal delivery times are crippling distributors and resellers, some of which are not expected to deliver before at least 12 weeks. Here are some models that are currently impacted: 

  • Motorola XPR 7550e 
  • Motorola XPR 3500e
  • Motorola Mototrbo R7
  • Motorola TLK100 
  • Motorola SL300 
  • Kenwood NX-P1200ISNVK

 

What should you do if you need new radios?

The current two-way radio shortage is having a huge impact on all types of businesses. If you rely on two-way radios for daily operations, now is the time to consider alternatives, and that’s how we can help. 

Relay is the device that’s killing the walkie talkie and it’s in stock and ready to ship today. With 4G LTE and WiFi connections, Relay allows you to talk to anyone, virtually anywhere. Additionally, GPS tracking, a panic button feature and our cloud-based data platform, allow teams to find and fix problems in real time, boosting efficiency and productivity.

Don’t suffer through long shipping delays and supply shortages. Relay will not only ship much faster, but our communication device will probably save you time and money. And, to make the transition even easier, you can save money by selling your used radios to a variety of reseller sites. Learn more about how Relay is killing the walkie-talkie or feel free to contact sales if you want to learn more about how Relay can help your business. 

 

Editor’s Note: Information presented in this article is considered accurate as of date of publish. While we try our best to update this article based on stock availability, we always recommend checking on the latest stock of two-way radio models for the most accurate information.
https://blog.relaypro.com/wp-content/uploads/2022/11/Blog-01-12-22-–-20.png 711 1747 Nikola Meliones https://blog.relaypro.com/wp-content/uploads/2021/02/relay_blog.svg Nikola Meliones2022-11-21 19:45:072022-11-21 19:45:07The Two-Way Radio Shortage and What To Do

The easy solution to preventing workplace burnout

September 19, 2022/0 Comments/in Relay for Business

Studies are showing that frontline workers feel burned out, disconnected, and dissatisfied. They made sure the assembly lines stayed moving. They rolled the trucks. They stocked the shelves. They tended to us when we got sick. And they tried to make life as close to normal as possible when we got better.

Frontline workers kept the economy’s gears turning. But now they’re feeling the grind.

A recent study by Workplace from Meta focusing on employee satisfaction found that two years of working through the pandemic have taken their toll. 

  • 70% of frontline workers have suffered from or felt at risk of burnout in the last year 
  • 45% of survey respondents say they plan to leave frontline service altogether 

Whether you want to call it the Great Resignation or the Great Reshuffling, workers have been quitting their jobs in record numbers. An astonishing 4.5 million handed in their resignation in November 2021. 

A feeling of being disconnected is driving up employee discontent and lowering employee satisfaction.

Meta reports only 14% of frontline workers feel connected to company headquarters. Meanwhile, 54% say they don’t feel they have a voice on the job.

Improving communication within your company is more important than it’s ever been before. That same survey from Meta shows more than 60% of frontline workers say having better communication technology at work would make a difference with their employee morale.

 

Creating a culture of better communication lowers turnover at work

In the post-pandemic era, frontline workers who feel disconnected from their jobs are more likely to look for employment elsewhere proving why employee satisfaction is important.

A special report from Microsoft surveyed nearly 10,000 frontline workers in a wide array of industries from around the world. It found that improving a company’s communications technology can be a powerful tool in preventing workplace burnout. 

Among the report’s key findings on how to improve employee satisfaction:

  • Employees need leaders who communicate and care. More than 3/4 of frontline workers say they feel bonded to each other, but 60% say their company needs to do more to communicate. More than half complain they don’t feel valued as employees.
  • They want better technology to help with communication issues. Improving technology ranks third on the list of factors employees say would reduce workplace stress only behind more pay and more time off.
  • Nearly half of frontline workers (46%) say they value better communications technology more than mental health and wellness benefits.

The research is showing with turnover high and morale low, businesses of all sizes need to refocus on their frontline workplace culture. Microsoft’s data clearly shows building strong lines of communication and efficient workplace includes equipping frontline employees with the latest tech.

 

The many ways Relay can help improve communication at work

Relay turns one-way directives into two-way conversations. 

Our innovative, simple-to-use communication devices instantly connect your employees with each other and with team leaders to improve workplace efficiency while creating a safer and healthier environment for frontline workers.

They replace bulky radios and walkie-talkies with a sleek, push-button device that works wherever there’s wifi or a cellular signal.

Customers attest using Relay for their business has helped employees deal with emergency situations and enabled faster and more accurate communications with frontline workers — all while improving morale.

‘The major benefit has been the ability to easily communicate among the team,” said Rhiannon Zielinski , housekeeping manager of the Radisson Plaza Hotel and Suites in Kalamazoo, Michigan. “There are no longer multiple steps that a team member has to go through to reach the right person. This allows us to move more productively each day with less frustration.”

Relay features smartphone technology built inside a durable and easy-to-use device. With GPS tracking on every device, you can find and talk to frontline workers instantly with just a push of a button. Keeping your team connected has never been easier.

 

Still don’t know where to start?

The Relay team can walk you through the details of our cloud-based technology. Our data-driven approach gives you the ability to create efficient workplace operations and track performance, ultimately making an impact on your bottom line.

Sign up for a free consultation today

https://blog.relaypro.com/wp-content/uploads/2022/09/Blog-01-12-22-–-19.png 711 1747 Travis Aptt https://blog.relaypro.com/wp-content/uploads/2021/02/relay_blog.svg Travis Aptt2022-09-19 13:39:322022-09-19 13:39:32The easy solution to preventing workplace burnout

[Webinar] Understanding Employee Safety Device Mandates 2022

August 11, 2022/0 Comments/in Relay for Business

Download a PDF of this presentation: Understanding Employee Safety Device Mandates 2022

2022 is the year of panic button mandates. Is your hotel ready?

During this webinar we will be covering:

  • Employee Safety Device / Panic Button Overview
  • How Does Relay’s Panic Solution Work?
  • Breakdown of Current Mandates
  • Implementing a Solution On Your Property
  • Interactive Q&A

Employee safety is a top priority, but actual requirements can be confusing and expensive.  Relay isn’t just a better walkie-talkie for hotels – it’s also the  fastest growing Employee Safety Device in hospitality. Relay connects workers and empowers them through the use of a panic button and a completely connected cellular network. Used by some of the biggest brands in the world, Relay is compliant, affordable, and efficient, as well as an easy-to-deploy, flexible panic button. Best yet, it’s also an elevated communications solution, so you’re combining two critical line items into one (with better value).

About our host: Tim Rogers (trogers@relaypro.com) is a Business Development Executive with Relay, using his 18 years in the hospitality industry to help provide technology to the frontline workforce. Tim earned his BSBA in Hospitality Management from the University of Southern Mississippi and has worked for major hotel brands such as Marriott, Hilton and IHG. Tim believes there has been a major disconnect with technology advancement for the “boots on the ground” workforce, in which Relay is stepping in to help bridge that gap.

https://blog.relaypro.com/wp-content/uploads/2022/08/Blog-01-12-22-–-17.png 711 1747 Travis Aptt https://blog.relaypro.com/wp-content/uploads/2021/02/relay_blog.svg Travis Aptt2022-08-11 14:47:392022-09-01 18:36:45[Webinar] Understanding Employee Safety Device Mandates 2022

[Webinar] Office Hours with Sean Van Straatum, AGM & Director of F&B, Oakmont Country Club

July 25, 2022/0 Comments/in Relay for Business, Webinars

Office Hours is your chance to learn more about Relay from the people who know it best. We chat with not just Relay customers, but also the Relay team members who helped build the product from the ground up.

Our seventh installment of Office Hours take us to Oakmont Country Club in Glendale, California where we sit down with Sean Van Straatum. Currently, Sean is the Assistant General Manager & Director of Food & Beverage at Oakmont Country Club. Throughout Sean’s career, he has been privileged to work with amazing individuals that continue to motivate and inspire. He looks forward to always being open to explore, learn new concepts, and immerse himself into the world of hospitality.

https://blog.relaypro.com/wp-content/uploads/2022/08/Blog-01-12-22-–-18.png 711 1747 Travis Aptt https://blog.relaypro.com/wp-content/uploads/2021/02/relay_blog.svg Travis Aptt2022-07-25 16:21:452022-08-12 16:22:58[Webinar] Office Hours with Sean Van Straatum, AGM & Director of F&B, Oakmont Country Club

[Webinar] Office Hours with Tracie Szybnski, Owner of Elkins Resort On Priest Lake

June 7, 2022/0 Comments/in Relay for Business, Webinars

Office Hours is your chance to learn more about Relay from the people who know it best. We chat with not just Relay customers, but also the Relay team members who helped build the product from the ground up.

Our sixth episode takes us to beautiful Nordman, Idaho, where we sit down with Tracie Szybnski, owner of Elkins Resort On Priest Lake. Tracie exchanged a typical 40-hr work week and navigating traffic, for a full-time life at Priest Lake when she took over ownership of the resort from her family. 40 years of resort life, 30 years of marriage and 16 years with children has taught her to handle just about anything, with each month’s goal to balance work, family and sporting activities.

https://blog.relaypro.com/wp-content/uploads/2022/06/Blog-01-12-22-–-16.png 711 1747 Travis Aptt https://blog.relaypro.com/wp-content/uploads/2021/02/relay_blog.svg Travis Aptt2022-06-07 18:40:542022-06-07 18:40:54[Webinar] Office Hours with Tracie Szybnski, Owner of Elkins Resort On Priest Lake

SEE RELAY IN ACTION

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Webinars

  • [Webinar] Club Connections 101: Creating a unified team through cloud-based communication April 14, 2023 […]
  • [Webinar] 3 Simple Steps To Improve Member Experience in 2023 December 12, 2022 […]
  • [Webinar] Office Hours with Sean Van Straatum, AGM & Director of F&B, Oakmont Country Club July 25, 2022 […]
  • [Webinar] Office Hours with Tracie Szybnski, Owner of Elkins Resort On Priest Lake June 7, 2022 […]

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