Office Hours is your chance to learn more about Relay from the people who know it best. We’ll chat with not just Relay customers, but also the team members who helped build the product from the ground up.
For our first episode, we’ll chat with Scott Boucher, hotel manager of The Peabody Memphis, who has implemented Relay on his 500,000 sq ft. property. Scott Boucher began his hospitality industry career at age 17 as a Walt Disney World attraction host and has spent the last 30+ years working his way through nearly every department within hotel operations. He spent a large portion of his career in the Marriott International family at such properties as The Renaissance Vinoy, The Renaissance Orlando Resort at Sea World, The JW Marriott at Grande Lakes, all in Florida, and the Marriott Hilton Head Beach and Golf Resort in South Carolina. He later became Director of Lodging Operations at Nemacolin Woodlands Resort in Pennsylvania, where he achieved and maintained the AAA 5-Diamond Award. He came to The Peabody Memphis in 2007 as Director of Rooms and later was elevated to Director of Operations and as of 2018 became the Hotel Manager.